Frequently asked questions

Yes — orders can be changed or cancelled free of charge within 48 hours. Made-to-order pieces can't be cancelled once production has started.

Up to six free swatches can be ordered from any product page and arrive within 3–5 business days.

In-stock items arrive within 7–10 business days. Made-to-order pieces take 4–8 weeks; the exact date is shown on each product page.

Our two-person team carries your furniture into the room of your choice, unpacks and assembles it, and takes all the packaging away.

Yes, to more than 40 countries. Duties and taxes are calculated at checkout so there are no surprises on delivery.

You have 30 days from delivery to return any in-stock item for a full refund. We'll collect it from your home free of charge.

All solid wood frames carry a 10-year warranty against manufacturing defects. Upholstery and mechanisms are covered for 2 years.

Dust with a soft dry cloth, keep away from direct heat and re-oil oiled finishes every 6–12 months with the care kit included in your delivery.

Linen and cotton covers are removable and machine washable at 30°C. Velvet and boucle should be spot cleaned or professionally cleaned.